Communication training in nearly all Australian companies I’ve helped is completely stuffed. After twenty years of fixing workplace communication issues, I can tell you that 90% of what passes for training is pointless.
What really gets me – everyone thinks effective talking is about saying the right words. Completely off base.
Real communication is chaotic. It’s about getting to what the other person really wants, not just waiting for your turn to talk. this extraction business in WA not long ago. Their safety meetings were total failures. Staff would look lost, say nothing, then return to doing the same old things.
Management kept having a go at the staff for “not listening.” But when I sat in on these sessions, the main trouble was crystal clear. The team leaders were talking at people, not engaging with them.
There was this time when I was consulting for a small company in SA that was falling apart. Income was falling, customer complaints were up, and team changes was through the roof.
What changed everything came when we totally switched the complete system. Instead of presentations, we started doing proper discussions. Team members described near misses they’d experienced. Supervisors paid attention and asked follow-up questions.
The change was instant. Workplace accidents fell by nearly half within a quarter.
This taught me something crucial – proper education isn’t about smooth talking. It’s about genuine interaction.
Real listening is almost certainly the vital ability you can develop in communication training. But the majority think listening means nodding and providing supportive sounds.
That’s not listening. Proper listening means not talking and actually understanding what they is saying. It means posing queries that demonstrate you’ve got it.
What I’ve found – nearly all supervisors are terrible listeners. They’re already formulating their response before the other person stops speaking.
I tested this with a telecommunications company in Victoria. In their staff sessions, I monitored how many occasions team leaders talked over their team members. The average was every 45 seconds.
It’s not surprising their worker engagement numbers were rock bottom. Employees felt ignored and disrespected. Interaction had developed into a one-way street where supervisors spoke and workers appeared to listen.
Email skills is also a mess in countless businesses. People quickly write digital notes like they’re sending SMS to their friends, then wonder why misunderstandings happen.
Message tone is really challenging because you miss how someone sounds. What appears clear to you might sound aggressive to someone else.
I’ve seen numerous office disputes get out of hand over unclear messages that should have been resolved with a quick conversation.
The worst case I encountered was at a public service agency in Canberra. An email about financial reductions was sent so badly that 50% of employees thought they were being made redundant.
Chaos spread through the building. People started preparing their resumes and reaching out to employment services. It took 72 hours and numerous follow-up discussions to resolve the confusion.
All because an individual couldn’t write a straightforward communication. The irony? This was in the communications department.
Conference skills is where countless organisations waste enormous amounts of resources and energy. Poor sessions are common, and they’re terrible because not a single person has learned how to handle them well.
Proper conferences need clear purposes, organised outlines, and an individual who ensures conversations focused.
Multicultural challenges play a huge role in office interaction. The nation’s varied workforce means you’re interacting with people from dozens of diverse communities.
What’s viewed as direct speaking in local culture might be interpreted as inappropriate in other cultures. I’ve seen numerous misunderstandings occur from these cultural variations.
Education should cover these variations openly and practically. Employees must have useful techniques to handle multicultural communication successfully.
Good development programs recognises that communication is a skill that improves with regular application. You can’t learn it from a one-day course. It demands regular use and guidance.
Organisations that commit resources in genuine staff development experience actual benefits in efficiency, worker engagement, and service quality.
The bottom line is this: interaction isn’t brain surgery, but it certainly needs real commitment and effective development to be successful.
Resources for innovative workplace development constitutes an important benefit that enables companies to thrive in quickly evolving business environments.
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